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Adobe CC licensing error

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Hello,

We bought the Adobe CC individual photography package a month ago and now the trial period has expired and I am being asked to activate photoshop. When it takes me to the licensing website to login I get the message "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance."

Please advise as to why this is happening, we need to get it activated as soon as possible, we are paying for this service.

Thank you.


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