Hi All,
I have been trying to install Adobe Creative Cloud - Indesign CC 32bit on a Windows 64bit machine. However I am getting the below error:
I have tried the following:
- Removed all version ofMicrosoft Visual C++ and reinstalling them.
- Tested on 5 different machines (and a non business machine.
- Installed on a clean OS build without any Adobe products.
- Repackaged Indesign CC 32bit (tested the archive version from CC), same problem.
- Tried copying the missing packages into the install folder as per the naming convention below.
- restarted the computer after disabling all non Windows services and startup programs.
Other packages install fine, but we need to have indesign 32bit as part of the production environment.
Any Help would be great. Thanks
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | -------------------------------------- Summary --------------------------------------
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | - 0 fatal error(s), 3 error(s)
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | Win OS version: 6.1.1.0 64 bit Type: 1
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 |
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.5677 {512B6D21-18F9-11E2-93C1-00215AEA26C9}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe)
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe)
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | ERROR: DS011: Installer package might be corrupt. Re-download the installer and try again. (Adobe ID CC2014 Icon 10.0.0.0 {7C1E9D1B-71EC-1014-93B4-9E01E573ACD2}: payload not found in the payloads folder: E:\Indesign_CC_32\Build\Setup\IDSN10.0en_GB\payloads\AdobeInDesign10IconHandler64-mul\Ins tall.db)
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 |
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | Please search the above error string(s) to find when the error occurred.
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | These errors resulted in installer Exit Code mentioned below.
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | -------------------------------------------------------------------------------------
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 |
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | Exit Code: 26 - Some of the payloads cannot be located. Please verify your installer.
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | Please see specific errors for troubleshooting. For example, ERROR: DS011 ...
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | END - Installer Session
12/21/14 19:20:37:486 | [INFO] | | OOBE | DE | | | | 8596 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*