I'm trying to create a new install CS6 Standard package for Macintosh using AAMEE 3.1.
All machines are new iMacs running 10.8.4.
I walk through the process of building the package, provide serial number, adobe login, and configure the setup. The package seems to be created without any errors or problems.
When I try to install the package on a machine, installation starts and runs for a minute or two, then stops showing the folllowing error:
The installation failed.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
When I look at the Adobe setup error log, I see this message:
[ 0] Wed Jun 19 18:17:43 2013 INFO
DEVersion: 6.0.0.0
Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib
[ 0] Wed Jun 19 18:17:43 2013 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[ 0] Wed Jun 19 18:17:43 2013 ERROR
DW040: The product "{19D99776-D832-4EB7-84BD-55C06FD8D44C}" is not installed. Cannot proceed with the uninstall
[ 0] Wed Jun 19 18:17:43 2013 INFO
##### Running EDT Workflow #####
:: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)
[ 0] Wed Jun 19 18:17:44 2013 INFO
Uninstalling AAM
I have tried using the default settings for creating a new package. I've also tried making various changes from the defaults, such as disabling checking for conflicting applications, enabling AIR, and changing what updates are applied. The result is always the same error when I try to install the package.
There's no possibility of a conflict with a previous version of CS or something like that. I am literally doing this process on brand new Macs right out of the box, with a freshly downloaded copy of AAMEE, and a freshly downloaded DMG for CS6.
The log refers to "assuming uninstall mode" and "Cannot proceed with the uninstall" but since this is a completely new fresh install on a clean fresh OS I can't even begin to imagine what that could possibly mean.
I've tried contacting Adobe support, but so far have only had generic tier one responses. Will be trying again tomorrow.
I have searched this forum and the web in general, and I've found a similar reports with proposed solutions, such as disabling the check for conflicting applications, but none of them have helped.