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Creative Cloud: "Build" MSI Hangs During SCCM OSD Task Sequence Installation

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I wanted to share problem and solution I found when deploying Creative Cloud Packager-created packages/application using SCCM 2012 R2.  I encountered this problem packaging this as both a Package and as an Application in SCCM.

 

  1. When installing the software through SCCM Software Center onto a client, Software Center would close right as the installation of the "Build" folder MSI completed.  This is abnormal behavior.
  2. When installing the application as part of an OSD Task Sequence, the software would get installed (as shown by logs) but SCCM would hang forever at the "Installing Application" step.

 

I tried all sorts of different settings in SCCM and with the MSIEXEC command line and eventually traced it to the Reboot Manager functionality in MSIEXEC that will close and attempt to restart processes using files that the installer needs. Reboot Manager clobbered part of SCCM and in the Task Sequence, the connection between SCCM and the installer was broken.

 

The solution is to pass the property "MSIRESTARTMANAGERCONTROL=Disable" along the command line when calling MSIEXEC on the Build folder MSI file.  This setting disabled Restart Manager so it didn't mess up SCCM.  Once I did this, my Software Center installs and OSD Task Sequences ran as intended.

 

For reference, I used the REBOOT=ReallySuppress property for reboots and let SCCM determine what to do with reboots based on the return code.  My testing was done with Windows 8.1 Enterprise x64.


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