I am building packages for the different applications using the Creative Cloud Packager, and am having the folloowing problem when installing Flash Professional. These results are from a VM running Win 7 x64 (installing the 32-bit packages of CC software) with Acrobat XI already installed. I can install the other programs without any issue, only Flash Pro gives this error. I have redownloaded the package with the same result. I have also allowed the installer to completely recreate the C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp directory.
Here is the PDApp log:
11/22/2013 15:25:09 [INFO] PIM - PIMSqlite closeDB status 0
11/22/2013 15:25:09 [INFO] PIM - FREE PIM Instance ...
11/22/13 15:25:09:569 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Build Version - 1.3.0.66
11/22/13 15:25:09:569 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Logging Level verbosity Set to 4
11/22/13 15:25:09:570 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | The return code from the Bootstrapper Process is (0).
11/22/13 15:25:09:570 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Correcting Dependencies in local db.
11/22/13 15:25:09:697 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | STEP 4: Starting to launch Adobe Installer.
11/22/13 15:25:09:697 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Obtained Adobe Common Folder Path.
11/22/13 15:25:09:697 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Adobe Installer launch location is :: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
11/22/13 15:25:09:697 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | deploymentFile = (C:\Users\js\AppData\Local\Temp\{032981FB-7DB8-4005-BA2D-B1EF83745AB8 }\\{4C3EFEED-389E-4707-B127-3A2776012F80}), installSourcePath = (I:\AdobeCC\Adobe Flash Pro 12.0.2 x86\Build\Setup\Adobe Flash Professional CS6_0)
11/22/13 15:25:16:416 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1444 | Process creation completed.
11/22/13 15:25:16:416 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | The return code from the Adobe Installer Process is (26).Stopping the installation process.
11/22/13 15:25:16:416 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Media Failed (Adobe Flash Professional CS6_0)
11/22/13 15:25:16:416 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Starting to clean the partially installed payloads.
11/22/13 15:25:16:420 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Delete Node Query - /InstallInfo/Medias/Media[0]/DeploymentInfo/DeploymentUninstall/Deplo yment/Payloads/Payload[@adobeCode="{9E0AF030-AC6B-11E0-8837-00215AEA26 C9}"]
11/22/13 15:25:16:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Undeployment XML created at path :: C:\Users\js\AppData\Local\Temp\{032981FB-7DB8-4005-BA2D-B1EF83745AB8} \\{AB73C994-6D32-4678-9FCD-E5A10B2AE756}
11/22/13 15:25:16:445 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Starting to launch the Adobe Installer for uninstall mode.
11/22/13 15:25:16:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | Obtained Adobe Common Folder Path.
11/22/13 15:25:16:446 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
11/22/13 15:25:18:874 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | Build Version - 7.0.0.414
11/22/13 15:25:18:874 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | Logging Level verbosity Set to 4
11/22/13 15:25:18:874 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | Start: Adobe Application Manager Uninstall...
11/22/13 15:25:18:874 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | Get RIBS Product count
11/22/13 15:25:18:950 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | RIBS Products install status :1
11/22/13 15:25:18:950 | [INFO] | | ASU | PIM-Uninstall | PIM-Uninstall | | | 1140 | There are some ribs products using AAM. RIBS product use flag is 1.
11/22/13 15:25:18:968 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 1444 | Process creation completed.
11/22/13 15:25:18:968 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.
11/22/13 15:25:18:994 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1444 | The install workflow is terminating.
*******
I also get a corresponding:
MSI (s) (AC:70) [15:25:19:046]: Closing MSIHANDLE (3338) of type 790536 for thread 1256
CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
from the MSIxxxxx.LOG file.
Also, if I manually run the C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe and manually specify the xml file, I get the result below:
"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe" --deploymentFile="C:\support\deployment.xml" --installSourcePath="c:\Users\js\Desktop\Adobe Flash Pro 12.0.2 x86\Build\Setup\Adobe Flash Professional CS6_0"
>Begin Adobe Setup
UI mode: Silent
2.00%
Error : Some of the payloads cannot be located. Please verify your installer.
Exit Code: 26
Any help is appreciated. Thanks!