Hello.
We've been experiencing lot of troubles with the package of Photoshop CC 14.1.
Everytime if we start the msi package after a few seconds the installer roll's backup and abort the install. process.
* We've downloaded the photoshop cc package many times.
*We've tried to install the application on different Computers with different admin Accounts.
*We've disabled the virus scanner. (Endpoint Protection)
I've also detected errors in the AdobePB131756_091813.log
9/18/2013 13:17:56[INFO] AdobePackageBuilder - Build Version - 1.2.0.4
9/18/2013 13:17:56[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
9/18/2013 13:17:58 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3
9/18/2013 13:17:58 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!
9/18/2013 13:18:01 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\xxxx\AppData\Local\Temp\{02ACE9FE-1B7A-4689-9303-70B10C38542 D}\ACCCx2_1_2_232
9/18/2013 13:18:01 [INFO] AdobePackageBuilder - Extraction completed with return code = 0
9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)
9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)
9/18/2013 13:18:06 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)
9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)
9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)
9/18/2013 13:18:07 [INFO] AdobePackageBuilder - Copying the content of 1 disk
In the log MSI1e4f.LOG are the following issues:
MSI (s) (7C:A4) [14:07:55:232]: Note: 1: 2205 2: 3: ServiceInstall
MSI (s) (7C:A4) [14:07:55:232]: Note: 1: 2228 2: 3: ServiceInstall 4: SELECT `ServiceInstall`,`Name`,`DisplayName`,`ServiceType`,`StartType`,`Erro rControl`,`LoadOrderGroup`,`Dependencies`,`StartName`,`Password`,`Comp onentId`,`Directory_`,`FileName`,`Arguments` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2)
Action ended 14:07:55: InstallServices. Return value 1.
CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (c) (E8:F8) [14:07:57:369]: Product: Photoshop 18.09.2013 -- Installation operation failed.
We've also experience simliar Problems with Adobe Acrobat XI Professional CC.
Currenty we use Photoshop CC 14.0 and it works fine, also the MSI Package.
Have you any idea what's happend with the new version?
Thanks in advance
Regards
Knight