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CS6 - Adobe Application Manager crashing loop.

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Hi,

 

I've encountered a new issue over the last few weeks.  Users open an Adobe CS6 application that was packaged with AAMEE 3.1 and a crashing loop begins.  The AAM opens and closes once per second in the Dock, along with the application that was attempted to be opened.  Because of the constant open and closing of these apps, it's almost impossible to get the mouse or keyboard to focus for enough time to do a force quit on either application, and a hard reboot is usually required to break out of the cycle.

 

I have a video of the crashing loop occuring here, along with the required Adobe logs for troubleshooting:

 

https://www.dropbox.com/sh/4o143cozn8kg1ql/oyy6YX40iC

 

I would like to repeat that this package was built with AAMEE 3.1.  When the issue occured, I did a full uninstall and reinstall of CS6, with the CS6 package rebuilt from scratch the day I did the re-install.  All computers that have had the un-install and re-install occur have had the crashing loop recur.  So far this has happened to about 5 users in our environment.  We are currently on semester break, so there are less people here working than usual, so I'm anticipating a further outbreak once students and faculty return next week.

 

Running the serialization tool on the affected machines does resolve the issue.  I don't know if it resolves it permanantly, yet.

 

Thanks,

 

~Ted


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