Hi
There is no support in French?
We have a problem to download software with CCP
When the download start we have lot of time "error" and we must click on RESTART to continue.
Perhaps the download don't finish and you have this :
8/8/2013 11:15:45[INFO] AdobePackageBuilder - Build Version - 1.2.0.4
8/8/2013 11:15:45[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
8/8/2013 11:15:49 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3
8/8/2013 11:15:49 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!
8/8/2013 11:15:53 [WARN] AdobePackageBuilder - Process returned error:2
8/8/2013 11:15:53 [ERROR] AdobePackageBuilder - Unable to extract/Mount AAM ASU (C:\Users\kevin\AppData\Local\Adobe\CCP\\AdobeCCPCache\KCCC\AdobeSetu pUtility\ACCCx189.zip)
And perhaps the download finish, the log is this :
8/8/2013 10:49:52[INFO] AdobePackageBuilder - Build Version - 1.2.0.4
8/8/2013 10:49:52[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
8/8/2013 10:49:54 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3
8/8/2013 10:49:54 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!
8/8/2013 10:49:55 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\kevin\AppData\Local\Temp\{3A6F5762-A0F0-48B7-AEEB-CF00966F5C 68}\ACCCx189
8/8/2013 10:49:55 [INFO] AdobePackageBuilder - Extraction completed with return code = 0
8/8/2013 10:50:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copying the content of 1 disk
But when we begin the installation, Adobe close Windows Explorer, we wait few minutes ... and the software is not installed.
Test with many computers, Windows XP, Windows 7 x64 and 7 x86, always the same problems
Thank for your help