Hi,
We are a school just purchased Adobe Master Collection CS 6 with a site SN.
The CS 6 is serialized use the serialzation tool created from adobe application manager enterprise.
When a staff member login, the Premiere Pro CS 6 runs without any issue.
When a student login,the application quit straight after the full application window(not the loading window) loaded, within a sec.
I am pretty sure there are certain settings in the active directory group policy cause this.
However, we have too many settings on student account and we are not allowed to open them all. Also it is really hard to identify which one cause, I `d like to post the error log as following, and hopefully get some explaination of the error log to know what access restrication I should look at. Thanks in advance!
2013-02-21 09:50:23 [4564] AMT: START SESSION, library version 6.0.0.75,6.0
2013-02-21 09:50:23 [4564] AMT: Initializing C:\Program Files\Adobe\Adobe Premiere Pro CS6\
2013-02-21 09:50:23 [4564] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2013-02-21 09:50:23 [4564] AMT: Virtualization Turned off
2013-02-21 09:50:23 [4564] PCDService: PCD Service in non-threaded mode
2013-02-21 09:50:23 [4564] performance: AMTPreObtainProductLicense took 0.326299 ms
2013-02-21 09:50:23 [4564] AMT: RW check key updated !
2013-02-21 09:50:23 [4564] AMT: App Product Locale [0] = en_US
2013-02-21 09:50:23 [4564] AMT: App Product Locale [1] = en_AE
2013-02-21 09:50:23 [4564] AMT: App Product Locale [2] = en_GB
2013-02-21 09:50:23 [4564] AMT: App Product Locale [3] = en_IL
2013-02-21 09:50:23 [4564] AMT: App Product Locale [4] = cs_CZ
2013-02-21 09:50:23 [4564] AMT: App Product Locale [5] = de_DE
2013-02-21 09:50:23 [4564] AMT: App Product Locale [6] = es_ES
2013-02-21 09:50:23 [4564] AMT: App Product Locale [7] = ex_MX
2013-02-21 09:50:23 [4564] AMT: App Product Locale [8] = fr_CA
2013-02-21 09:50:23 [4564] AMT: App Product Locale [9] = fr_FR
2013-02-21 09:50:23 [4564] AMT: App Product Locale [10] = it_IT
2013-02-21 09:50:23 [4564] AMT: App Product Locale [11] = ja_JP
2013-02-21 09:50:23 [4564] AMT: App Product Locale [12] = ko_KR
2013-02-21 09:50:23 [4564] AMT: App Product Locale [13] = nl_NL
2013-02-21 09:50:23 [4564] AMT: App Product Locale [14] = pl_PL
2013-02-21 09:50:23 [4564] AMT: App Product Locale [15] = pt_BR
2013-02-21 09:50:23 [4564] AMT: App Product Locale [16] = ru_RU
2013-02-21 09:50:23 [4564] AMT: App Product Locale [17] = sv_SE
2013-02-21 09:50:23 [4564] AMT: App Product Locale [18] = tr_TR
2013-02-21 09:50:23 [4564] AMT: App Product Locale [19] = zh_CN
2013-02-21 09:50:23 [4564] AMT: App Product Locale [20] = zh_TW
2013-02-21 09:50:23 [4564] config: Loading configuration for C:\Program Files\Adobe\Adobe Premiere Pro CS6\AMT\application.xml
2013-02-21 09:50:23 [4564] config: Found payload code {42CED1DA-1C36-45D2-88C0-C32DB6B82B49}
2013-02-21 09:50:23 [4564] PCDService: found driver code {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2013-02-21 09:50:23 [4564] config: config: Host app was installed, using installed license configuration.
2013-02-21 09:50:23 [4564] PCDService: Failed to read value for key [FLMap] in hive [PremiereProApp-CS6-Win-GM{|}ALL] from cache : 769
2013-02-21 09:50:23 [4564] config: Setting current license to the driver at startup because no mapping was found.
2013-02-21 09:50:23 [4564] config: Setting current license to MasterCollection-CS6-Win-GM [ALL]
2013-02-21 09:50:23 [4564] config: payload code: {42CED1DA-1C36-45D2-88C0-C32DB6B82B49}
2013-02-21 09:50:23 [4564] config: driver payload code: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2013-02-21 09:50:23 [4564] config: driver licensing code: MasterCollection-CS6-Win-GM
2013-02-21 09:50:23 [4564] config: current licensing code: MasterCollection-CS6-Win-GM
2013-02-21 09:50:23 [4564] config: current locale code: ALL
2013-02-21 09:50:23 [4564] config: Done loading configuration
2013-02-21 09:50:23 [4564] config: Setting insalled locales
2013-02-21 09:50:23 [4564] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2013-02-21 09:50:23 [4564] AMT: Installed Locale [0] = en_GB
2013-02-21 09:50:23 [4564] AMT: Reordered Locale [0] = en_GB
2013-02-21 09:50:23 [4564] AMT: Reordered Locale [1] = en_US
2013-02-21 09:50:23 [4564] AMT: Reordered Locale [2] = en_AE
2013-02-21 09:50:23 [4564] AMT: Reordered Locale [3] = en_IL
2013-02-21 09:50:23 [4564] AMT: config: Finding license info for payload: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2013-02-21 09:50:23 [4564] AMT: config: PayloadCode: {42CED1DA-1C36-45D2-88C0-C32DB6B82B49}
2013-02-21 09:50:23 [4564] AMT: config: Driver PayloadCode: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2013-02-21 09:50:23 [4564] AMT: config: Installed LicensingCode: MasterCollection-CS6-Win-GM
2013-02-21 09:50:23 [4564] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [BridgeTalkCode] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [PremiereProApp-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [EULA] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Registration] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Registration] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Growl] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Growl] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [EULAForPassive] in hive [PremiereProApp-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [EULAForPassive] in hive [MasterCollection-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Updates] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [Updates] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [SuiteFeatureCount] in hive [MasterCollection-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] AMT: Application can be serialized (Non Passive App).
2013-02-21 09:50:23 [4564] PCDService: Failed to read value for key [LicensedLocales] in hive [PremiereProApp-CS6-Win-GM{|}LicLoc] from cache : 769
2013-02-21 09:50:23 [4564] config: Setting current license to MasterCollection-CS6-Win-GM [en_GB]
2013-02-21 09:50:23 [4564] config: Enigma Data Found from SLCache
2013-02-21 09:50:23 [4564] PCDService: Failed to read value for key [AMTConfigPath] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] from cache : 769
2013-02-21 09:50:23 [4564] PCDService: No value for key [ExpirationDate] in hive [PremiereProApp-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] AMT: Subsequent launch (serial [92298709444790871336]).
2013-02-21 09:50:23 [4564] AMT: Application state initialized. Obtaining Product License.
2013-02-21 09:50:23 [4564] AMT: Obtaining client features from cache.
2013-02-21 09:50:23 [4564] AMT: Obtaining client product info from cache.
2013-02-21 09:50:23 [4564] PCDService: No value for key [ExpirationDate] in hive [PremiereProApp-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [ENABLE_GUEST] in hive [MasterCollection-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [ExpirationDate] in hive [PremiereProApp-CS6-Win-GM] in master : 10
2013-02-21 09:50:23 [4564] AMT: Running in PROV_APP
2013-02-21 09:50:23 [4564] PCDService: No value for key [EULADelay] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [EULADelay] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] PCDService: No value for key [MediaTag] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:23 [4564] config: No media tag found for payload {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2013-02-21 09:50:23 [4564] config: Using default media policy RET
2013-02-21 09:50:23 [4564] uiswitch: EULA has already been accepted.
2013-02-21 09:50:23 [4564] AMT: This is a subsequent launch. Deferring services.
2013-02-21 09:50:23 [4564] performance: AMTObtainProductLicense took 277.060944 ms
2013-02-21 09:50:23 [4564] AMT: AMTGetParentLEIDLicenseStatus called.
2013-02-21 09:50:23 [4564] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2013-02-21 09:50:23 [4564] SLCoreService: Service construction took 0.0 ms and succeed.
2013-02-21 09:50:23 [4564] AMT: Parent LEID not passed Relying on Licensing LEID MasterCollection-CS6-Win-GM
2013-02-21 09:50:23 [4564] SLCoreService: Syncing to license store...
2013-02-21 09:50:23 [4564] SLCoreService: Found server mkey.
2013-02-21 09:50:23 [4564] SLCoreService: Loading license references...
2013-02-21 09:50:23 [4564] SLCoreService: Found 3 license file(s)
2013-02-21 09:50:23 [4564] SLCoreService: Parsing license file [22702493.lic] succeed.
2013-02-21 09:50:23 [4564] SLCoreService: Parsing license file [28738525.lic] succeed.
2013-02-21 09:50:23 [4564] SLCoreService: Parsing license file [66726349.lic] succeed.
2013-02-21 09:50:23 [4564] SLCoreService: License store synchronization took 27.9 ms and succeed.
2013-02-21 09:50:23 [4564] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2013-02-21 09:50:23 [4564] PCCheck: Royalty Bearing.
2013-02-21 09:50:23 [4564] PCCheck: Protected Content.
2013-02-21 09:50:23 [4564] PCCheck: Breaking Out!
2013-02-21 09:50:23 [4564] AMT: Return Code 3
2013-02-21 09:50:23 [4564] performance: AMTGetParentLEIDLicenseStatus took 28.209641 ms
2013-02-21 09:50:26 [4564] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:26 [4564] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:26 [4564] PCDService: No value for key [Updates] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2013-02-21 09:50:26 [4564] PCDService: No value for key [Updates] in hive [{42CED1DA-1C36-45D2-88C0-C32DB6B82B49}] in master : 10
2013-02-21 09:50:26 [4564] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2013-02-21 09:50:26 [4564] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Premiere Pro CS6\updaternotifications.dll
2013-02-21 09:50:26 [4564] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Premiere Pro CS6\updaternotifications.dll
2013-02-21 09:50:26 [4564] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2013-02-21 09:50:26 [4564] SLCoreService: Service destruction took 5.6 ms and succeed.
2013-02-21 09:50:26 [4564] performance: AMTReleaseProductLicense took 5.828712 ms
2013-02-21 09:50:26 [4564] AMT: END SESSION.