Hi all!
I work as a software packager at a company and I´ve came across a problem uninstalling the Adobe Illustrator CC 2014 package that I have created with the Creative Cloud Packager.
We always do unattended installations/uninstallations that we trigger using System Center 2007 for now and the installation works. It just shuts down explorer.exe for some strange reason. Leaving the user with a blank desktop without a startmenu.
But the uninstallation doesnt work. I send the command: MsiExec.exe /X{6D34A60E-991A-4222-8F36-50CB771C3B95} according to the unstallstring from the registry. Illustrator gets uninstalled but if I log the uninstallation using "/L*V c:\temp\Uninstall.log" I can see the following in the end of the logfile:
And the uninstallkey in the registry from the MSI I created is still there. But the files are removed etc. But this doesnt work because in SCCM 2007 we use this key as identification that the product is installed. If i manually remove it and install Illustrator again (just to simulate a future upgrade and the problems that might occur) this key recreated but there is almost no info in it. Just the name of the product. No uninstallstring or other info from the MSI. So I´m worried that we are going to have a very hard time upgrading in the future. Help wanted please.
Operating system: Windows 7 x64 and package is 64-bit as well
MSI (s) (F8:1C) [12:20:04:706]: Note: 1: 1725
MSI (s) (F8:1C) [12:20:04:706]: Product: AdobeIllustratorCC2014 -- Removal failed.
MSI (s) (F8:1C) [12:20:04:706]: Produkten togs bort med Windows Installer. Produktnamn: AdobeIllustratorCC2014. Produktversion: 1.2.0000. Produktspråk: 1033. Tillverkare: Adobe Systems Incorporated. Slutförande- eller felstatus efter borttagningen: 1603.
MSI (s) (F8:1C) [12:20:04:721]: Deferring clean up of packages/files, if any exist
MSI (s) (F8:1C) [12:20:04:721]: MainEngineThread is returning 1603
MSI (s) (F8:08) [12:20:04:784]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (s) (F8:08) [12:20:04:784]: RESTART MANAGER: Session closed.
MSI (s) (F8:08) [12:20:04:784]: No System Restore sequence number for this installation.
=== Logging stopped: 2014-11-06 12:20:04 ===
MSI (s) (F8:08) [12:20:04:784]: User policy value 'DisableRollback' is 0
MSI (s) (F8:08) [12:20:04:784]: Machine policy value 'DisableRollback' is 0
MSI (s) (F8:08) [12:20:04:784]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:08) [12:20:04:784]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F8:08) [12:20:04:784]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F8:08) [12:20:04:784]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F8:08) [12:20:04:784]: Restoring environment variables
MSI (s) (F8:08) [12:20:04:784]: Destroying RemoteAPI object.
MSI (s) (F8:CC) [12:20:04:784]: Custom Action Manager thread ending.
MSI (c) (00:80) [12:20:04:800]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (00:80) [12:20:04:800]: MainEngineThread is returning 1603
MSI (c) (00:50) [12:20:05:081]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (c) (00:50) [12:20:05:081]: RESTART MANAGER: Session closed.
=== Verbose logging stopped: 2014-11-06 12:20:05 ===