Hi,
When CCP opens Adobe Application Manager to download files, it will randomly timeout and fail. It doesn't fail at the beginning of the download, but will fail partially through the download.
I've gone back and forth with my IT and IS departments, and they swear the problem is not on their end. I've had them whitelist the various *.adobe.com sites on both ports 80 and 443 and whitelist the applications, and they say there's no problem reaching them.
I've tried to use the CCP at home, and no issues whatsoever, which to me suggests it's a problem with my campus infrastructure.
IT and IS claim they're not blocking anything that relates, but something its preventing it from working. There's talk of our traffic shaper being the culprit, but no one can figure that one out. I've noticed in the logs that AAM will increase the thread count on the downloads, and that may trigger our traffic shaper to shut it down.
I dug through the logs and discovered that the downloader will keep adding threads, and once it reaches 5 to 7 threads, then it’ll start throwing http 408 errors. Is the traffic shaper somehow involved with this, since it’ll look like the downloader is hogging traffic by opening up several threads?
Has anyone else had this problem? If I Retry the download it'll work for awhile, and then fail out.
Here's the pertinent part of today's log:
03/20/14 12:20:31:554 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:20:31:554 | [INFO] | | | | | | | 7060422 | the download job (661) failed to execute. The job state is STOPPED_STATE
03/20/14 12:23:48:331 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:23:48:331 | [INFO] | | | | | | | 7060423 | the download job (666) failed to execute. The job state is STOPPED_STATE
03/20/14 12:24:28:355 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:24:28:358 | [INFO] | | | | | | | 7060422 | the download job (667) failed to execute. The job state is STOPPED_STATE
03/20/14 12:27:08:421 | [INFO] | | | | | | | 7060434 | some intermittent error. Retrying now. Error code is 408 and error type is -45
03/20/14 12:29:04:517 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:29:04:517 | [INFO] | | | | | | | 7060422 | the download job (677) failed to execute. The job state is STOPPED_STATE
03/20/14 12:30:33:032 | [INFO] | | | | | | | 7060434 | some intermittent error. Retrying now. Error code is 408 and error type is -45
03/20/14 12:30:33:032 | [INFO] | | | | | | | 7060434 | decrementing the thread count. now the active thread count is 2
03/20/14 12:32:13:630 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:32:13:630 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:32:53:656 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:32:53:656 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:33:33:682 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:33:33:682 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:34:13:708 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:34:13:708 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:34:53:734 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:34:53:734 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:34:53:741 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:34:53:741 | [INFO] | | | | | | | 7060423 | the download job (684) failed to execute. The job state is STOPPED_STATE
03/20/14 12:35:33:760 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:35:33:760 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:35:33:766 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:35:33:766 | [INFO] | | | | | | | 7060423 | the download job (684) failed to execute. The job state is STOPPED_STATE
03/20/14 12:36:13:786 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:36:13:786 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:36:13:791 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:36:13:791 | [INFO] | | | | | | | 7060423 | the download job (684) failed to execute. The job state is STOPPED_STATE
03/20/14 12:36:53:811 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:36:53:811 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:36:53:816 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:36:53:816 | [INFO] | | | | | | | 7060423 | the download job (684) failed to execute. The job state is STOPPED_STATE
03/20/14 12:37:33:837 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:37:33:837 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:37:33:841 | [ERROR] | | | | | | | 7060423 | The error has come and the http error code is - 408
03/20/14 12:37:33:841 | [INFO] | | | | | | | 7060423 | the download job (684) failed to execute. The job state is STOPPED_STATE
03/20/14 12:38:13:863 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:38:13:863 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:38:53:888 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:38:53:888 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:39:28:263 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:39:28:263 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:40:08:288 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:40:08:288 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:40:32:571 | [ERROR] | | | | | | | 7060422 | The error has come and the http error code is - 408
03/20/14 12:40:32:571 | [INFO] | | | | | | | 7060422 | the download job (682) failed to execute. The job state is STOPPED_STATE
03/20/14 12:40:32:828 | [INFO] | | | | | | | 7060434 | Retry count overshoot for http_timeout_error - 21