Hi All
I am trying to setup a new user on an iMac 27 (3.2 GHz Intel Core i5) that already had various cloud apps installed for an old user (no longer with the company.
I have set up the new user as part of our team membership, they received the ‘access is granted’ message from Adobe, visited the site and created their password, etc. They can log in to the site fine with their Adobe ID and see their plan, available apps, etc.
However, yesterday I tried several times to launch the CC desktop app and install / update apps. Every time I entered the new Adobe ID and password (which works on the CC web site) I received a ‘Unable to authenticate your Adobe ID’ error message and I was signed out.
Having read through various support FAQ’s (and spoke to support) it seemed possible that the Desktop App could be corrupt, so I downloaded the uninstaller and uninstalled it. I then downloaded the installer and reinstalled it.
The installer required my Adobe ID and Password, which I enter. It then goes to the ‘Installing (0%)’ screen and sticks. No matter how long I leave the installer, it never gets past the 0% stage.
I then tried zapping the pram (to no effect). Then I restarted the Mac with the extensions off and the installer actually made it all the way to 100% where I again got the ‘Unable to authenticate your Adobe ID’ message (exactly where I was 24 hours ago).
I searched the forums and tried the steps detailed in these threads:
https://forums.adobe.com/message/6382596#6382596
https://forums.adobe.com/message/5945161#5945161
Exactly the same problem.
I am setting up two new users, on two different Macs (both same age and spec). The other Mac worked fine, user logged into the CC desktop app and updated all apps to latest versions within minutes.
Does anybody have a fix for this please?