Hi,
Background :
We use Creative Cloud Packager 1.9.2 to create installers.
All packages we create, have "Adobe Update Manager is Disabled (IT manages update distribution)" setting checked.
We use SCCM2012 to distribute the software.
90% of our users don't have local admin rights on their machines.
We used "Named Licenses" in most packages.
File described here Disable auto-updates | Application Manager | IT administrators is present on each machine.
The problem :
All Creative Cloud packages we create have Creative Cloud Desktop application, to manage all applications and some services... that's all fine.
The problem is that when CC Desktop application has an update it ignores all the known auto update disabling methods I could find.
When an update is available our users are unable to use the application at all. They run it, home screen says "Update Available" and only two options are to quit or install (they can't - no admin rights).
So the only option is to quit the application.
Troubleshooting :
It turns out that settings from theAdobeUpdaterAdminPrefs.dat file is completely ignored by this application (all other apps do have updates disabled).
In the preferences of the application there's an option to Always Keep Creative Cloud Desktop up to date. It's on by default.
If I uncheck the option a file is created :
C:\Users\*\AppData\Local\Adobe\OOBE\com.adobe.acc.container.default.prefs
It contains the following XML value :<prefs><property key="keepAppAlwaysUpToDate">OFF</property></prefs>
So as a proof of concept, I've tried to deploy the software to a new PC. Copy the file to the user folder before CCDesktop is launched by the user and see if that would be of any help.
Didn't work...
At first launch it overwritten the value in the file to <prefs><property key="keepAppAlwaysUpToDate">ON</property></prefs>
Update available screen appeared and it was not possible to use the app.
I've switched the network on the PC off (I can run the app when I do so) changed the setting via the application preferences and enabled network again.
Re-launch and still, I'm informed that Update is available and I can't use the app.
Keep in mind that this setting is in user content. Not really reliable location when distributing software.
So I've tried checking if similar configuration can be placed in C:\Program Files (x86)\Common Files\Adobe\OOBE
I've tried placing the file in that location and to edit the OOBE.conf file and inject the XML elements.
None worked of course.
What's Needed :
Does any one have a reliable way to disable automatic update of the Creative Cloud Desktop application on machine level?