I have created the package and it takes forever to install and never finishes properly, any idea what the problem is it doesn't give any errors I just have to crash out of it after it has run for 1+hrs

Does the same on both Mac and PC

When I install the latest CCP and start it up I get an issue after logging in where it times out on the loading page where it says "Initializing Creative Cloud Packager. This may take a few seconds." the times out to "Oops something went wrong, please try again"

I can see it has partially logged me in because my user name is in the top right corner under the shaded splash screen but it will not get past this and will not let me go any further.

We are using a proxy pac file for our network and I have had our networks team to see if anything is being blocked and it looks like it it trying to access an Amazon server of some sort? All of the usual adobe links have been white-listed but not these 3 attempts to the so called Amazon servers which it doesn't look like they want to go through the proxy and looks like they want to access it directly.

We cannot allow this to directly access out of the network due to security reasons and will not.

I cannot find anywhere to config to make it go through the proxy.

I have tried all of the usual stuff even closely related to this like renaming the OOBE folder and making sure I have the latest version, I have tried it on multiple machines but it still will not work.

I put one of the machines directly on an open ADSL line and opened CCP and it worked fine then I disconnected the ethernet cable then connected it back to our network and then I can use the CCP fine and download what I want but if I close the program whilst on the network and reopen it I get exactly the same problem.

I don't know why it is trying to connect to the above IP addresses..

HELP we have 16 users who we need to package up the latest versions.

Hallo,

wir haben über die Admin-Console ein Paket mit folgenden Optionen erstellt:

Paketdetails

Beim Asuführen der Setup.exe erscheint eine Fehlermeldung und die Installation bricht ab.

PDApp.log

09/04/18 12:28:04:650 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Build Version - 1.15.0.5
09/04/18 12:28:04:650 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Logging Level verbosity Set  to 4
09/04/18 12:28:05:228 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Successfully fetched the optionXML content from MSI database ...
09/04/18 12:28:05:243 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | The OS language detected for Acrobat (de_DE)
09/04/18 12:28:05:259 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/04/18 12:28:05:259 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | The install language for Acrobat (APRO18.0) from the fallback map (de_DE)
09/04/18 12:28:05:259 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Bootstrapper launch location is :: D:\Adobe_FullPaket_Marketing\Build\ASU\Set-up.dat
09/04/18 12:28:05:836 | [INFO] |  | ASU | OPM | OPM |  |  | 3976 | Build Version - 10.0.0.99
09/04/18 12:28:05:836 | [INFO] |  | ASU | OPM | OPM |  |  | 3976 | Logging Level verbosity Set  to 4
09/04/18 12:28:06:132 | [INFO] |  | ASU | OPM | OPM |  |  | 3976 | Schema version and schema compatibility version are same or greater than current

09/04/18 12:28:06:195 | [WARN] |  | ASU | OPM | OPM |  |  | 3976 | Failed in key1 generation
09/04/18 12:28:06:226 | [WARN] |  | ASU | OPM | OPM |  |  | 3976 | Failed in key1 generation
09/04/18 12:28:06:226 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 3976 | Failed in key1 generation
09/04/18 12:28:06:257 | [WARN] |  | ASU | OPM | OPM |  |  | 3976 | Failed in key3List generation
09/04/18 12:28:06:257 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3976 | Failed in key3List generation
09/04/18 12:28:06:257 | [INFO] |  | ASU | OPM | OPM |  |  | 3976 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
09/04/18 12:28:06:257 | [INFO] |  | ASU | OPM | OPM |  |  | 3976 | No Record found for the input fields in opm_getValueForKey
09/04/18 12:28:08:426 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Build Version - 1.15.0.5
09/04/18 12:28:08:426 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Logging Level verbosity Set  to 4
09/04/18 12:28:08:426 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | The Bootstrapper Process return code is (42).Stopping the installation process.
09/04/18 12:28:54:711 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4908 | Setup exiting with return code (4)
09/04/18 12:29:05:085 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Build Version - 1.15.0.5
09/04/18 12:29:05:085 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Logging Level verbosity Set  to 4
09/04/18 12:29:05:163 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Successfully fetched the optionXML content from MSI database ...
09/04/18 12:29:05:179 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | The OS language detected for Acrobat (de_DE)
09/04/18 12:29:05:194 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
09/04/18 12:29:05:194 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | The install language for Acrobat (APRO18.0) from the fallback map (de_DE)
09/04/18 12:29:05:194 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Bootstrapper launch location is :: D:\Adobe_FullPaket_Marketing\Build\ASU\Set-up.dat
09/04/18 12:29:05:475 | [INFO] |  | ASU | OPM | OPM |  |  | 3916 | Build Version - 10.0.0.99
09/04/18 12:29:05:475 | [INFO] |  | ASU | OPM | OPM |  |  | 3916 | Logging Level verbosity Set  to 4
09/04/18 12:29:05:475 | [INFO] |  | ASU | OPM | OPM |  |  | 3916 | Schema version and schema compatibility version are same or greater than current

09/04/18 12:29:05:678 | [WARN] |  | ASU | OPM | OPM |  |  | 3916 | Failed in key1 generation
09/04/18 12:29:05:709 | [WARN] |  | ASU | OPM | OPM |  |  | 3916 | Failed in key1 generation
09/04/18 12:29:05:709 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 3916 | Failed in key1 generation
09/04/18 12:29:05:756 | [WARN] |  | ASU | OPM | OPM |  |  | 3916 | Failed in key3List generation
09/04/18 12:29:05:756 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 3916 | Failed in key3List generation
09/04/18 12:29:05:756 | [INFO] |  | ASU | OPM | OPM |  |  | 3916 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
09/04/18 12:29:05:756 | [INFO] |  | ASU | OPM | OPM |  |  | 3916 | No Record found for the input fields in opm_getValueForKey
09/04/18 12:29:06:817 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Build Version - 1.15.0.5
09/04/18 12:29:06:817 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Logging Level verbosity Set  to 4
09/04/18 12:29:06:817 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | The Bootstrapper Process return code is (42).Stopping the installation process.
09/04/18 12:29:08:080 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 600 | Setup exiting with return code (4)

Leider finde ich keinen Hinweis auf den Fehlercode 42 ...

René

Hi,

Uninstallation of Adobe Creative Cloud Desktop is not happening silently. I am not able to find any silent parameters which can be given to the below executable:
"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe"

Can you please let me know if there are any silent parameters to be given to uninstall Adobe Creative Cloud Desktop application?

Thanks,

Sathish

Adobe Premiere Pro has two options for deploying and managing a common set of Preferences. Both approaches can be useful to administrators who need to manage groups of editors and can save a lot of time spent manually configuring new machines in your production studio or classroom. We have created some resources to help you understand and apply these preferences.

External preferences are a way to set preferences and lock them so that they're managed centrally. Here is a link to a dropbox folder with instructions for creating and deploying external preferences (video included):

https://www.dropbox.com/sh/jroesdcwor7dol4/AACWMwXCG-c6jDAwJF1M0wepa?dl=0

The pdf attached to this thread also offers detailed instructions.

A default profile provides a way to ensure that all users, for example, in a lab environment, start with a common set of preferences.

And here's a video on setting up a default profile:

https://www.dropbox.com/sh/dq9mml6tpxz5ix5/AACAh87GoUp9CDc1D2iNXJIha?dl=0

I am looking for options around deploying CC on a terminal server or citrix environment.

Essentially I would like to have 20 licenses for 25 users but obviously have it set up so only 20 can access it at any one time. I doubt this is possible any more so 25 licenses for 25 users will be fine. I just need to know if it is possible?

I would also be open to the remote app option.

Thanks

Hi,

I am managing a classroom where I need to have our 10 Adobe Master Collection CS6 education licenses. The package is installled and registered but after a few days/weeks it asks for registration again and goes into the 30 days trial mode.

How can I stop this from happening?

Best regards, João Cordeiro

Hello,

I want to install Premiere Pro on a freshly installed Computer. The OS of said computer is Windows 10 Pro Version 1803.

I tried uninstalling every Adobe Product und running the cleaner tool without sucess.

In the PDapp.log I find the find the entry "The Bootstrapper Process retunr code is (4). Stopping the installation process. Sadly I couldn´t find any explanation to what the line means while googling.

This is the whole PDApp.log:

11/07/18 11:44:09:620 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8668 | Build Version - 1.13.0.59

11/07/18 11:44:09:621 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8668 | Logging Level verbosity Set  to 4

11/07/18 11:44:09:630 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8668 | Successfully fetched the optionXML content from MSI database ...

11/07/18 11:44:11:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9360 | Build Version - 1.13.0.59

11/07/18 11:44:11:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9360 | Logging Level verbosity Set  to 4

11/07/18 11:44:11:559 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9360 | Executing immediate custom action for install mode.

11/07/18 11:44:11:560 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9360 | The CustomActionData string is : mode=install;sourceDir=D:\Premiere\;installDir=;origDB=D:\Premiere\Premiere.msi;installLa ng=

11/07/18 11:44:11:561 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9360 | Successfully executed the immediate custom action for install mode .

11/07/18 11:44:16:678 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:16:679 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Logging Level verbosity Set  to 4

11/07/18 11:44:16:679 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Executing the deferred custom action.

11/07/18 11:44:16:681 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Obtained the following as CustomActionData

11/07/18 11:44:16:681 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | (mode=install;sourceDir=D:\Premiere\;installDir=;origDB=D:\Premiere\Premiere.msi;installL ang=)

11/07/18 11:44:16:681 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | (mode=install;sourceDir=D:\Premiere\;installDir=;origDB=D:\Premiere\Premiere.msi;installL ang=)

11/07/18 11:44:16:681 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Original database path is : D:\Premiere\Premiere.msi

11/07/18 11:44:16:690 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | OptionXML saved at location :: C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{0A7594EF-9B 1E-4AF5-8D21-C3AAE0C3DB86}

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Logging Level verbosity Set  to 4

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | CustomAction Parameters obtained...

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 |  optXMLPath :: C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{0A7594EF-9B 1E-4AF5-8D21-C3AAE0C3DB86}

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 |  setupBasePath :: D:\Premiere\

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 |  installDirPath ::

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 |  installLang ::

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Initializing Custom Action Data from parameters

11/07/18 11:44:16:724 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Provisioning Tool path is (C:\Users\ADMINI~2\AppData\Local\Temp\{9708A2E5-2352-4E1F-85A9-258811645454}\\{B8AF2664-E 749-483A-B58B-D92433768E54}).

11/07/18 11:44:16:725 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Starting to run the custom action for install mode

11/07/18 11:44:16:726 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | STEP 1: Starting to parse Option XML.

11/07/18 11:44:16:737 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Latest AAM version with the package is (4.3.0.256)...

11/07/18 11:44:16:739 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Install language fallback contains following languages :

11/07/18 11:44:16:739 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 |     (de_DE)

11/07/18 11:44:16:739 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Self-Update BootStrapper Relative Path doesn't exist.

11/07/18 11:44:16:739 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | No of updates found (0).

11/07/18 11:44:16:739 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | No of HD products found (3).

11/07/18 11:44:16:745 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Failed to get value for conflicting processes...

11/07/18 11:44:16:745 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...

11/07/18 11:44:16:751 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Custom deployment path doesnt exist in options XML

11/07/18 11:44:16:779 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Found the AppsPanel attribute info (false)

11/07/18 11:44:16:779 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Found the AdminPrivilege attribute info (false)

11/07/18 11:44:16:779 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Number of Medias found = 0

11/07/18 11:44:16:779 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Deployment Manager is running in Install Mode.

11/07/18 11:44:16:780 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | STEP 2: Starting to launch ASU AAM.

11/07/18 11:44:16:780 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Bootstrapper launch location is :: D:\Premiere\ASU\Set-up.dat

11/07/18 11:44:17:611 | [INFO] |  | ASU | OPM | OPM |  |  | 9456 | Build Version - 10.0.0.99

11/07/18 11:44:17:611 | [INFO] |  | ASU | OPM | OPM |  |  | 9456 | Logging Level verbosity Set  to 4

11/07/18 11:44:17:863 | [INFO] |  | ASU | OPM | OPM |  |  | 9456 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/07/18 11:44:17:863 | [INFO] |  | ASU | OPM | OPM |  |  | 9456 | No Record found for the input fields in opm_getValueForKey

11/07/18 11:44:19:842 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Build Version - 1.13.0.59

11/07/18 11:44:19:842 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | Logging Level verbosity Set  to 4

11/07/18 11:44:19:842 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | The Bootstrapper Process return code is (4).Stopping the installation process.

11/07/18 11:44:19:888 | [INFO] |  | ASU | OPM | OPM |  |  | 9448 | Build Version - 10.0.0.130

11/07/18 11:44:19:888 | [INFO] |  | ASU | OPM | OPM |  |  | 9448 | Logging Level verbosity Set  to 4

11/07/18 11:44:19:899 | [INFO] |  | ASU | OPM | OPM |  |  | 9448 | Schema version and schema compatibility version are same or greater than current

11/07/18 11:44:20:129 | [INFO] |  | ASU | OPM | OPM |  |  | 9448 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/07/18 11:44:20:130 | [INFO] |  | ASU | OPM | OPM |  |  | 9448 | No Record found for the input fields in opm_getValueForKey

11/07/18 11:44:20:270 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 9448 | The output of process received  in execWithOutput :

Microsoft Windows [Version 10.0.17134.345]

11/07/18 11:44:20:274 | [INFO] |  | ASU | DeploymentManager |  |  |  | 9448 | Event Guid generated is: 'ca6d1cc7-954e-4efa-999e-37f35fa4b3ec'

11/07/18 11:44:20:282 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 9448 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

11/07/18 11:44:20:707 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 7324 | HTTP Request Status code 200.

11/07/18 11:44:20:707 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 9448 | The http request returned HTTP_Status:0 HttpCommunicator error:0

11/07/18 11:44:20:708 | [INFO] |  | ASU | DeploymentManager |  |  |  | 9448 | Waiting for the async thread to get the task completed

11/07/18 11:44:20:709 | [INFO] |  | ASU | DeploymentManager |  |  |  | 9592 | Async thread is completed. Now exiting from function.

11/07/18 11:44:20:785 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 9448 | The install workflow is terminating.

11/07/18 11:44:21:522 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 8668 | Process creation completed.

11/07/18 11:44:21:523 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 8668 |  The return Code from Create Process (1603).

Hopefully someone can help me with my problem.

Best regards,

Brian Martin

I have a VIP number to order my software. The licency has already been paid. How can I download and install software?

I need to create an enterprise ID for our school.  I've been on the phone, been given different phone numbers that don't work, tried the online support chat, which told me to get in touch with the numbers I have already called.  It's almost like adobe are trying to hide the information on how to get one created.

Is anybody able to point me in the right direction?

Server: Windows Server 2016

AdobeUpdateServerSetupTool.exe: 4.2.0.8

Proxy Port 8080

AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\Adobe" --fresh --proxyusername=<username> --proxypassword=<Password>

or

AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\Adobe" --fresh

The initial download fails with Network error

AdobeUpdateServerSetupTool returned wird code: 4

C:\Users\<username>\AppData\Local\Temp\AdobeUpdateServerSetupTool.log

01/02/18 08:46:13:225 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | ************************* START Adobe Update Server Setup *************************

01/02/18 08:46:13:226 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Rootpath = C:\inetpub\wwwroot\Adobe

01/02/18 08:46:13:226 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Fresh is true.

01/02/18 08:46:13:227 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Username = <username>

01/02/18 08:46:13:227 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Password given. Not logged for privacy.

01/02/18 08:46:23:162 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Network failure.                                         

01/02/18 08:46:23:162 | [FATAL] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Could not download Webfeed updaterfeed.xml

01/02/18 08:46:23:162 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Failed to add Jobs for aam20/win

01/02/18 08:46:32:942 | [FATAL] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Could not download Webfeed updaterfeed.xml

01/02/18 08:46:32:943 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Failed to add Jobs for aam20/mac

01/02/18 08:46:32:943 | [ERROR] |  | AAMEE | Utilities | AUSST |  |  | 6540 | Failed while preparing jobs

01/02/18 08:46:32:946 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | AdobeUpdateServerSetupTool Returned with code: 4.

01/02/18 08:46:32:951 | [INFO] |  | AAMEE | Utilities | AUSST |  |  | 6540 | ************************* END Adobe Update Server Setup *************************

What could be the cause of this error?

Hello,

I currently am having issue downloading and installing adobe creative cloud using my company's enterprise login.

Everytime I try to login on Adobe.com using my enterprise ID (which is different than my personal one posting here), the website keeps telling me the following error:

-------------

Another user is currently logged in.

In order to sign in using, please clear your cookies and restart your browser.

-------------

I've tried clearing cookies and restarting browser, but still getting the same error message.

I am looking for options around deploying CC on a terminal server or citrix environment.

Essentially I would like to have 20 licenses for 25 users but obviously have it set up so only 20 can access it at any one time. I doubt this is possible any more so 25 licenses for 25 users will be fine. I just need to know if it is possible?

I would also be open to the remote app option.

Thanks

Hi All,

Can anyone provide a fix to install a patch in Adobe Audition V300 .

The operating system is windows 10 32 bit

The RAM is 4 GB . processor is Intel(R)core (TM)2 Duo CPU E4600@2.40GHz

Error message is

The error message is EX301the audition3.0.1 patch was unable to update your version of audition 3.0 .Please reinstall 3.0 with your  adobe issues serial number and try again .If this does not resolve the problem,please contact Adobe technical support !

Hi all,

Just wondered if you can help.

At my work place we have a campus license for Adobe CC, the problem is that we are on a mac editshare solution and in the current setup we cant cross networks.

So the macs are permanently connected to the edit share server and not the internet.

This then causes issues with adobe every now and again because it cant connect to the adobe network to keep the license activated.

Is there anything that can be done to fix this?

Thanks,

Dan

Hi,

I am managing a classroom where I need to have our 10 Adobe Master Collection CS6 education licenses. The package is installled and registered but after a few days/weeks it asks for registration again and goes into the 30 days trial mode.

How can I stop this from happening?

Best regards, João Cordeiro

I've used the Creative Cloud Packager to customize a deployment of Adobe Acrobat Pro DC with Creative Cloud. I then used the Acrobat Customization Wizard DC do some further changes. Nothing terribly major, disabled EULA, forced default, remove old version (which didn't work from all things I can tell),

This occurs for a default and my customized package.

After installation Acrobat DC prompts for login with the account that was used to create the package.

Is there a way to clear the user ID so that it prompts a user to login with their credentials instead of having it pre-filled. Similar to when you build a Windows system image and do sysprep to generalize before capturing.

We have 500 device licenses for our school district.  I see Adobe released a new version of their software.  I also see here: Packaging apps via the Admin Console  that I cannot create a device license in the admin console.

Is this something that is going to be fixed, and if so will it be fixed quickly?  We have to pay an annual subscription for Adobe CC, as it is the only license one can now get.  The promise when going to a subscription model was rolling updates.  Without a fix to the device license model, there will be no more updates for us, which will leave us on the last (and buggy) 2018 release.

We cannot do named user for obvious reasons.  One being it would be exceptionally expensive and difficult to manage, the other is, being a school, we have users that would difficult to create individual licenses for under Adobe's own ToS.

Good Day,

     My company has multiple users on our Adobe sign accounts. With moves going on in our offices we have made adjustments on who needs to have what license and access. We have successfully deactivated a user for adobe sign, but now we would like to re-use that license or membership for someone else. When we attempt to do that, it gives the new email a unique email address and does not issue a notification to the new user.  Can we re-use the adobe sign subscription/membership that we deactivated? If so, how can we sign that new person up?  Do you all have instructions on this? I have tried to call the 1800-number and I was on hold for over an hour.

Just looking for assistance.

Add User to Creative Cloud All Apps

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